VELYNAE CUSTOMER CARE

Frequently Asked Questions

Find helpful answers about orders, shipping, returns, products, and contacting our support team.

Orders

How can I contact Velynae about my order?

Email info@velynae.com with your order number and a description of your question or concern.

Can I change or cancel my order?

Please contact our support team as soon as possible. Changes or cancellations depend on the order's processing and fulfillment status and cannot be guaranteed.

Shipping & Delivery

Where does Velynae ship?

Velynae currently serves customers in the United States.

How long does shipping take?

Orders generally require 1–2 business days for processing. After dispatch, standard delivery is estimated at 3–5 business days.

Is standard shipping free?

Yes, standard shipping is free on orders shipped within our current service area.

Will I receive tracking information?

Tracking information will be provided when available after your order has been dispatched.

Can my delivery be delayed?

Yes. Carrier issues, weather, and other unforeseen circumstances may affect delivery estimates.

Returns & Refunds

What should I do if my order arrives damaged or incorrect?

Contact info@velynae.com within 24 hours of receiving your order. Include your order number, a description of the issue, and clear photos where applicable.

Are returns or refunds guaranteed?

No. Each reported issue is reviewed by our support team, which determines the appropriate resolution based on the circumstances and applicable requirements. A return, replacement, or refund is not automatic.

What if I contact support after 24 hours?

Requests reported after the 24-hour period may be declined. This does not override any consumer rights that cannot legally be waived.

Products & Beauty

Where can I find product information?

Review the relevant product page for available descriptions, details, and usage information. If you need clarification, contact our support team before purchasing.

Can I ask a question about a beauty or skincare product?

Yes. Email info@velynae.com with the product name and your question. Review product instructions and ingredient information before use, especially if you have known sensitivities.

Still Have Questions?

We're here to help with your Velynae shopping experience.

Contact Support

Visit our Contact Us page

This FAQ is provided for general information. Please refer to Velynae's Shipping Policy, Return & Refund Policy, Terms of Service, and Privacy Policy for further details.