Privacy policy
YOUR PRIVACY MATTERS
Privacy Policy
Your trust matters to us. Learn how information may be collected, used, and handled when you visit Velynae.
Velynae · Glow Beautifully, Every Day.
About This Policy
This Privacy Policy describes how Velynae handles personal information when you visit our website, browse products, contact us, or place an order. Our online store is operated through Shopify, which provides the ecommerce platform used to offer our products and services.
01. Information We May Collect
Depending on how you interact with our store and the features you use, information may include:
- Contact information: email address, telephone number, and shipping or billing address when provided.
- Order information: such as products purchased, order details, delivery information, and transaction status.
- Customer communications: information you provide when contacting our support team.
- Device and usage information: such as browser details, device information, IP address, and interactions with our website, where collected through the platform or enabled technologies.
- Cookie and preference information: information associated with cookies and similar technologies, subject to the relevant settings and applicable consent requirements.
Payment transactions are handled through the payment methods and providers made available at checkout. We do not ask you to send complete payment card details or account passwords by email.
02. How We Use Information
Information may be used, where applicable, to:
- Process and fulfill orders and provide shipping updates.
- Respond to questions and provide customer support.
- Maintain, operate, and improve our online store.
- Help protect the store, customers, transactions, and services against fraud, abuse, or security issues.
- Meet applicable legal, accounting, tax, and recordkeeping obligations.
- Provide marketing communications where permitted and in accordance with your preferences and applicable law.
- Understand website performance through analytics tools where those tools are enabled.
03. Shopify and Service Providers
Our store operates on Shopify. Shopify and other service providers may process information as necessary to support ecommerce functions such as hosting, checkout, payment processing, order fulfillment, customer support, security, and analytics.
Information may also be shared with relevant providers when necessary to perform a service you request, complete a transaction, protect our store, or meet a legal obligation. The providers involved depend on the services and integrations enabled for our store.
For more information about Shopify's own privacy practices, please review the Shopify Privacy Policy.
04. Cookies and Similar Technologies
Our ecommerce platform and enabled integrations may use cookies and similar technologies to support essential website functions, remember preferences, measure performance, and provide other configured services.
The types of technologies used depend on our store configuration and enabled services. You may be able to manage certain preferences through your browser or the privacy controls made available on our website. Disabling some cookies may affect website functionality.
Where consent or an opt-out mechanism is required by applicable law, the relevant privacy settings and tools should be configured to support those choices.
05. Analytics and Marketing
If analytics or marketing integrations are enabled, certain information about website visits, interactions, or purchases may be processed to measure performance or support marketing activities, subject to the applicable configuration and legal requirements.
Marketing emails, where offered, may include an unsubscribe option. You can use that option to stop receiving promotional emails. Service-related communications, such as order confirmations, may still be sent when necessary to complete a transaction or provide a requested service.
06. When Information May Be Disclosed
We may disclose relevant information to service providers supporting our store, when you direct us to do so, when necessary to complete a transaction, when required by law or legal process, or when reasonably necessary to protect rights, safety, security, or prevent fraud.
Certain privacy laws define activities such as targeted advertising, sale, or sharing of personal information in specific ways. The applicability of these definitions depends on our actual data practices and the relevant law. Privacy choices and opt-out tools will be provided where required.
07. Data Retention and Security
Information may be retained for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes, protecting our services, and meeting legal obligations.
We rely on the safeguards provided by our platform and relevant service providers and take appropriate steps according to our store's configuration. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
08. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information. You may also have rights to opt out of certain forms of targeted advertising or personal information sale or sharing, where applicable.
To submit a privacy request, contact us using the email address below. We may need to verify your identity and request before responding. Any request will be handled in accordance with applicable law, including lawful exceptions and recordkeeping requirements.
You can also review the privacy controls available through Shopify at Shopify Privacy Controls.
09. Children's Privacy
Our store is intended for a general shopping audience and is not knowingly designed to collect personal information from children in violation of applicable law. If you believe a child has provided personal information in circumstances that require action, please contact us so the matter can be reviewed.
10. Third-Party Websites
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing personal information directly to them.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page. We encourage you to review it periodically.
Privacy Questions?
For privacy questions or requests concerning information handled by Velynae, contact us by email.
VELYNAE · GLOW BEAUTIFULLY, EVERY DAY.