Terms of service
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<p style="font-size: 11px; letter-spacing: 3px; color: #A47777; font-weight: 600; margin: 0 0 12px;">VELYNAE STORE INFORMATION</p>
<h2 style="font-size: clamp(30px, 5vw, 42px); line-height: 1.2; font-weight: 500; margin: 0 0 14px; color: #352A2A;">Terms of Service</h2>
<p style="font-size: 15px; color: #746563; max-width: 600px; margin: 0 auto;">Please read these terms carefully before using our website or placing an order.</p>
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<p style="font-size: 14px; color: #8D6267; margin: 0;">Velynae · Glow Beautifully, Every Day.</p>
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<h3 style="font-size: 21px; font-weight: 500; margin: 0 0 10px;">Overview</h3>
<p style="font-size: 14px; color: #625453; margin: 0;">Welcome to Velynae. Throughout these terms, “Velynae,” “we,” “us,” and “our” refer to Velynae. These Terms of Service govern your access to and use of our online store, website, and related services. By accessing our website or placing an order, you agree to these terms and any policies referenced here that apply to your use of our services.</p>
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<h3 style="font-size: 23px; font-weight: 500; padding-bottom: 10px; border-bottom: 1px solid #E8DDD7; margin: 0 0 12px;">01. Eligibility and Website Use</h3>
<p style="font-size: 14px; color: #625453;">You agree to use this website only for lawful purposes and in accordance with these terms. You must not use our website in a way that violates applicable laws, interferes with its operation, compromises its security, or infringes the rights of others.</p>
<p style="font-size: 14px; color: #625453;">By using this website, you represent that the information you provide is accurate and that you are legally permitted to use our services under applicable law.</p>
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<h3 style="font-size: 23px; font-weight: 500; padding-bottom: 10px; border-bottom: 1px solid #E8DDD7; margin: 0 0 12px;">02. Products and Product Information</h3>
<p style="font-size: 14px; color: #625453;">We aim to present product descriptions, images, and other information as accurately as reasonably possible. However, screen settings may affect how colors and product details appear on your device.</p>
<p style="font-size: 14px; color: #625453;">Please review product descriptions, ingredient lists, directions, warnings, and packaging information where provided before purchasing or using a beauty, skincare, or cosmetics product. Individual experiences and results may vary.</p>
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<h3 style="font-size: 23px; font-weight: 500; padding-bottom: 10px; border-bottom: 1px solid #E8DDD7; margin: 0 0 12px;">03. Pricing and Product Availability</h3>
<p style="font-size: 14px; color: #625453;">Product prices, descriptions, promotions, and availability may change from time to time. Applicable prices and charges will be presented during checkout. Any applicable taxes or other charges will be displayed as required by the checkout process and applicable law.</p>
<p style="font-size: 14px; color: #625453;">If we identify a material pricing, listing, or availability error, we will address it in accordance with applicable law and communicate with affected customers where appropriate.</p>
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<h3 style="font-size: 23px; font-weight: 500; padding-bottom: 10px; border-bottom: 1px solid #E8DDD7; margin: 0 0 12px;">04. Orders and Acceptance</h3>
<p style="font-size: 14px; color: #625453;">Submitting an order constitutes a request to purchase the selected products. An order confirmation message acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted or dispatched.</p>
<p style="font-size: 14px; color: #625453;">We may need to review an order where there is a stock issue, an apparent listing error, a payment concern, or another legitimate reason. Any cancellation, correction, or refund will be handled in accordance with applicable law and the relevant store policies.</p>
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<h3 style="font-size: 23px; font-weight: 500; padding-bottom: 10px; border-bottom: 1px solid #E8DDD7; margin: 0 0 12px;">05. Payments and Billing</h3>
<p style="font-size: 14px; color: #625453;">You agree to provide current, complete, and accurate billing and contact information when placing an order. Orders are subject to the payment options and checkout requirements displayed at the time of purchase.</p>
<p style="font-size: 14px; color: #625453;">Payment processing may be handled by third-party payment providers under their applicable terms and privacy practices. Do not send payment card details or account passwords to us by email.</p>
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<h3 style="font-size: 23px; font-weight: 500; padding-bottom: 10px; border-bottom: 1px solid #E8DDD7; margin: 0 0 12px;">06. Shipping and Delivery</h3>
<p style="font-size: 14px; color: #625453;">Our current shipping arrangements, including eligible destinations, standard shipping charges, order processing times, estimated delivery times, and tracking information, are described in our Shipping Policy.</p>
<p style="font-size: 14px; color: #625453;">Delivery estimates are not guarantees. Carrier issues and other circumstances outside our reasonable control may affect delivery times. Nothing in these terms removes rights that cannot lawfully be excluded.</p>
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<h3 style="font-size: 23px; font-weight: 500; padding-bottom: 10px; border-bottom: 1px solid #E8DDD7; margin: 0 0 12px;">07. Returns, Refunds, and Order Issues</h3>
<p style="font-size: 14px; color: #625453;">Any return or refund request will be handled in accordance with the applicable Return and Refund Policy and relevant consumer protection laws. Please review that policy for the current process and applicable conditions.</p>
<p style="font-size: 14px; color: #625453;">For assistance with an order, contact us at <a href="mailto:info@velynae.com" style="color: #8D6267;">info@velynae.com</a>.</p>
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<h3 style="font-size: 23px; font-weight: 500; padding-bottom: 10px; border-bottom: 1px solid #E8DDD7; margin: 0 0 12px;">08. Beauty and Skincare Information</h3>
<p style="font-size: 14px; color: #625453;">Product information on our website is provided for general informational purposes and is not a substitute for individualized medical advice. Review product ingredients and warnings before use, and discontinue use if irritation or an adverse reaction occurs.</p>
<p style="font-size: 14px; color: #625453;">If you have concerns about an ingredient or a possible allergic reaction, consult a qualified healthcare professional. We do not guarantee specific cosmetic or skincare results.</p>
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<h3 style="font-size: 23px; font-weight: 500; padding-bottom: 10px; border-bottom: 1px solid #E8DDD7; margin: 0 0 12px;">09. Intellectual Property</h3>
<p style="font-size: 14px; color: #625453;">Website content, including text, branding, graphics, design elements, and other materials, may be protected by intellectual property laws. Except where permitted by law or authorized by the relevant rights holder, you may not reproduce, distribute, modify, or commercially exploit protected website content without prior permission.</p>
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<h3 style="font-size: 23px; font-weight: 500; padding-bottom: 10px; border-bottom: 1px solid #E8DDD7; margin: 0 0 12px;">10. Third-Party Services and Links</h3>
<p style="font-size: 14px; color: #625453;">Our website may use third-party services or link to external websites. Those services and websites may be governed by their own terms and privacy policies. We do not control independent third-party websites, and you should review their terms before using them.</p>
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<h3 style="font-size: 23px; font-weight: 500; padding-bottom: 10px; border-bottom: 1px solid #E8DDD7; margin: 0 0 12px;">11. Limitation of Liability</h3>
<p style="font-size: 14px; color: #625453;">To the extent permitted by applicable law, Velynae is not responsible for losses arising from unauthorized or unlawful use of the website, or from circumstances beyond our reasonable control. Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including any non-waivable consumer rights.</p>
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<h3 style="font-size: 23px; font-weight: 500; padding-bottom: 10px; border-bottom: 1px solid #E8DDD7; margin: 0 0 12px;">12. Privacy</h3>
<p style="font-size: 14px; color: #625453;">Our collection and use of personal information are described in our Privacy Policy. By using our services, you acknowledge that you should review that policy to understand how information is handled.</p>
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<h3 style="font-size: 23px; font-weight: 500; padding-bottom: 10px; border-bottom: 1px solid #E8DDD7; margin: 0 0 12px;">13. Changes to These Terms</h3>
<p style="font-size: 14px; color: #625453;">We may update these terms from time to time to reflect changes to our services or for other legitimate reasons. Updated terms will be posted on this page with an updated effective date where appropriate. Changes will apply as permitted by applicable law.</p>
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<h3 style="font-size: 23px; font-weight: 500; padding-bottom: 10px; border-bottom: 1px solid #E8DDD7; margin: 0 0 12px;">14. Governing Law</h3>
<p style="font-size: 14px; color: #625453;">These terms are subject to applicable laws. The specific governing law and dispute-resolution requirements must be determined according to the business's actual legal circumstances and applicable consumer protection rules.</p>
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<h3 style="font-size: 23px; font-weight: 500; margin: 0 0 10px;">Questions About These Terms?</h3>
<p style="font-size: 14px; color: #746563; margin: 0 0 14px;">For questions about our store or these terms, contact our support team.</p>
<p style="margin: 0;"><a href="mailto:info@velynae.com" style="color: #8D6267; font-weight: 600; text-decoration: underline;">info@velynae.com</a></p>
<p style="font-size: 12px; letter-spacing: 1px; color: #746563; margin: 18px 0 0;">VELYNAE · GLOW BEAUTIFULLY, EVERY DAY.</p>
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